Express written question: a one-page answer on a narrowly defined point

The express written question calls for an answer of one page at most, on a general point. The targeted consultation, for its part, provides initial insight into a single question. It takes the form of a note of 2 pages at most or a 45-minute discussion. It also identifies the options available and points towards the appropriate format. The choice therefore depends on the extent of the question.

The admissibility check takes place before drafting. When the question requires the examination of documents, the firm redirects it to the appropriate consultation. Indeed, the analysis of a documented situation falls under the thematic consultations in the catalogue. This check thus prevents a question from exceeding the one-page format. It also preserves consistency between the question asked and the format of the answer.

The answer is delivered within 3 working days. As with all of the firm’s services, this timeframe is indicative. It runs from receipt of a complete question. Furthermore, a consumer client who requests performance within the withdrawal period gives express consent beforehand. The client then receives information on the consequences of this choice.

Yes. The amount of the express written question is deductible from a consultation, package or subscription taken out within 30 days. The formula thus constitutes a first contact with the firm. When the answer reveals a broader need, a more comprehensive service can take over. The client nevertheless remains the sole decision-maker regarding this next step.

The formula concerns a general point: a concept, a procedural step or a method. It therefore requires no identifying data. That is why the prerequisite calls for a question without any third-party name or confidential data. Furthermore, the firm treats the information transmitted as confidential. It uses it solely for the purposes of the service, including after the end of the relationship.

The answer may suffice when the point raised is resolved. Otherwise, the targeted consultation makes it possible to explore a single question in greater depth and to identify the options. When questions become regular, the Essential subscription provides monthly support. This tier is intended in particular for very small organisations and project promoters.

No. Like any service of the firm, the answer is a obligation of means. It therefore carries no guarantee of results. The client also remains the sole decision-maker regarding the use of the answer. The client is likewise responsible for the accuracy of the information contained in the question. A precise and complete question thus favours a useful answer within the one-page format.