Governance & Dispute Resolution

Situations addressed

The causes usually stem from a few recurring situations:

• disagreements between partners;
• tensions between shareholders and managers;
• unsuitable decision-making rules;
• a crisis of trust within governing bodies.

When the crisis becomes public, the department also handles crisis communication. It also helps qualify a corporate crisis and organise decision-making.

In addition, Law No. 95-17 governs arbitration and contractual mediation. These settlement routes form part of the analysis of available options. Choosing the settlement route for a commercial dispute during a crisis also falls within the department's scope.

The department belongs to the Crisis Management & Restructuring pole, the backbone of the firm. The firm also offers a dedicated package for very small, small and medium-sized businesses.

Dispute resolution in Morocco: approach

Each assignment begins with a confidential preliminary diagnosis. The founder then leads every assignment directly.

For dispute resolution in Morocco, the work starts with mapping positions and interests. Crisis exit scenarios follow, then the revision of governance rules.

Interventions cover in particular the governance diagnosis and facilitation of dialogue between partners and managers. They also cover risk prevention and support for governing bodies.

The deliverables include a governance diagnosis, a stakeholder map and a crisis exit protocol. They also include revised governance rules, a crisis communication plan and key messages. Crisis communication thus relies on the stakeholder map and on consistent key messages.

Dispute resolution in Morocco: related tools and services

Several tools and services extend this work:

• Template – Governance charter and decision rules between partners;
• Kit – Activating and running a crisis unit;
• Matrix – Stakeholders and crisis messages;
• Partner governance consultation;
• Governance charter between partners;
• Crisis management preparedness – unit, register, exercise.

The crisis unit's decision register also keeps a record of trade-offs. The governance charter, for its part, prevents deadlock before any disagreement arises. Thus, dispute resolution in Morocco rests on rules known to all partners.