Checklist · Information Systems & Digital Transformation
Checking the compliance of an e-commerce website
The e-commerce website compliance checklist lists the points to be checked in Morocco and in the European Union. It is used before going live, then at each redesign. Indeed, online selling combines several regimes: consumer protection, distance contracts, electronic commerce, data and payment. In addition, requirements vary according to the country of the seller and that of the buyer.
What the e-commerce website compliance checklist checks
- Identification of the seller: in particular, name, registered office, registration and tax identifiers, actual contact details.
- Pre-contractual information: in particular, characteristics, price including all taxes, charges, time limits, withdrawal, guarantees.
- Ordering process: in particular, summary, explicit payment button, acceptance of terms, confirmation on a durable medium.
- Sales within the Union: in particular, online withdrawal function and accessibility requirements.
- Terms and conditions and policies: returns, refunds, delivery, dispute resolution.
- Personal data and trackers: privacy policy, formalities, consent to trackers.
- Payment, security and content: licensed provider, encryption, incidents, rights in visuals, customer reviews.
- Finally, notes for Morocco (Laws No. 31-08 and No. 09-08) and the European, Spanish and French references.
When to use the e-commerce website compliance checklist in Morocco
The checklist serves before an online shop goes live or during a redesign. It also serves when a new market is opened, or before a compliance audit. In addition, it distinguishes sales to consumers established in Morocco from those aimed at the European Union.
It is intended, in particular, for online retailers and for marketing and digital departments. It also serves agencies that deliver e-commerce websites, as well as compliance officers.
Key facts
| Format | PDF, 3 pages |
|---|---|
| Languages | French, English, Spanish, Arabic |
| Version | October 2026 |
| Departments | Information Systems & Digital Transformation; Marketing & Innovation |
| Scope | Morocco, European Union, Spain, France |
Limitations
The document does not analyse any particular website. However, withdrawal periods, mandatory information and formalities vary from country to country; they are therefore to be checked for each target market.
Further reading: personal data in Morocco and CNDP guidance; website of the National Commission for the Control of Personal Data Protection.
- Prepared by ASKonsult
- Languages: French, English, Spanish, Arabic
- Version: octobre 2026
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General information document; it constitutes neither legal advice nor an opinion on a particular situation. References to legal texts should be checked against the version in force on the date of use.
Consulting firm not registered with the Bar; no representation before the courts and no act reserved to the regulated legal professions.